Refund & Cancellation Policy

Last updated: 30 October 2026

This policy explains how cancellations and refunds work for orders placed with Harvezo. Please read it before you pay. By placing an order, you agree to this policy.

At a glance

1. Equipment and products (outright purchase)

• Cancellation before delivery: you can cancel your order at any time before it is delivered and receive a full refund, less any logistics charges already incurred.
• Cancellation within 7 days of delivery: you can cancel within 7 days of the delivery date and receive a full refund of the product price. The logistics charges (delivery and return pick-up) will be deducted from your refund.
• Condition of the product: the product must be returned in good, unused condition with its parts and accessories. If we installed the equipment, we will arrange de-installation and pick-up.
• After 7 days: cancellations and refunds are not available, except for defective products covered below.

Damaged, defective or wrong items

If your product arrives damaged, defective or different from what you ordered, tell us within 7 days of delivery with photos or a short video. We will replace it or refund you in full. In this case we bear the logistics charges.

Items that cannot be returned

• Perishable items such as fresh microgreens, saplings and seeds, unless they arrive damaged or wrong, reported within 48 hours of delivery.
• Opened or used consumables, such as nutrients.
• Products damaged through misuse, incorrect handling or unauthorised repair.

2. Rent-to-Own plans

• Payments made under a Rent-to-Own plan, including any deposit, rent and instalments, are non-refundable.
• If you cancel the plan before completing 12 months, we will take the equipment back. You must make the equipment available for collection and keep it in reasonable condition. No amount paid will be refunded.
• If a payment is missed, we may end the plan and take the equipment back after giving you notice.
• The remaining terms of your plan, including ownership transfer after the plan is completed, are as confirmed to you in writing.

3. Trainings, workshops and masterclasses

• Fees for trainings, workshops and masterclasses are non-refundable, and bookings cannot be cancelled, including if you are unable to attend.
• If Harvezo cancels or reschedules a session, you can choose a seat on the new date or receive a full refund.

4. Consulting services

• You can reschedule an online consultation or site visit by telling us at least 24 hours in advance.
• Consulting fees are non-refundable once the session or site visit has taken place.
• If we cancel a session, you can reschedule it or receive a full refund.

5. Shipping and delivery

• We deliver and install within Pune and nearby areas. For other locations, please contact us first.
• Delivery timelines are estimates and are confirmed to you when you order. Logistics charges, if any, are shown in your quote or invoice.
• Please check the product on delivery and tell us of any damage within 7 days, as described above.
• Services such as consultations are delivered online or at your site on the agreed date.

6. How to cancel or request a refund

• Message us on WhatsApp at +91 8459954680 or email care@harvezo.com.
• Include your name, phone number, order details and the reason.
• We will confirm your request in writing and arrange pick-up where needed.

7. Refund timeline and method

Approved refunds are processed within 7 business days after we receive the returned product, or after your cancellation is confirmed if nothing has been delivered. Refunds are made to the original payment method. For payments made by UPI, the refund goes to the bank account or UPI ID that made the payment. Your bank may take a few additional days to show the credit.

8. Contact us