Privacy Policy

Last updated: 30 October 2026

Harvezo ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect through harvezo.com and our services, how we use it, and the choices you have. It is written in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information we collect

• Information you give us: your name, phone number, email address, apartment or society name, address or area, and the details you share in our enquiry forms, training registrations and WhatsApp messages (for example your space type, sunlight and plant preferences).
• Payment information: the amount paid, payment reference code and UTR (transaction reference) you share with us. Payments made through a payment gateway are processed by that gateway. We do not see or store your card number, UPI PIN, net-banking credentials or OTP.
• Technical information: basic data such as your browser type, device, pages visited and approximate location, collected automatically when you use the Website.
• Photographs and videos: images of events and of installed systems, which we use with your permission or as described in our Terms.

2. How we use your information

• To respond to your enquiries and send you quotes.
• To process orders, payments, deliveries, installations, instalment plans and support.
• To register you for trainings, workshops and masterclasses and send you joining details.
• To send service messages, such as confirmations, reminders and updates, mainly on WhatsApp, phone or email.
• To improve the Website and our products, and to keep our systems secure.
• To comply with legal, tax and accounting requirements.

We send promotional messages only where you have agreed to receive them, and you can opt out at any time by telling us.

3. Legal basis and consent

We process your personal information based on your consent, which you give when you submit a form, message us or make a payment, and where needed to perform a contract with you or to meet a legal obligation. You can withdraw your consent at any time by contacting us. Withdrawal does not affect what we did before, and may limit our ability to provide some services.

4. Who we share information with

We do not sell your personal information. We share it only as needed with:

• Payment gateways and banks, to process your payments.
• Delivery, logistics and installation partners, to deliver and set up your order.
• Service providers such as website hosting, communication tools and accounting services, who act on our instructions.
• Government or law-enforcement authorities, where required by law or to protect rights and safety.

5. Cookies and third-party tools

The Website may use cookies and similar technologies, and loads third-party resources such as Google Fonts. These providers may receive your IP address and device details. You can control cookies through your browser settings.

6. Data retention

We keep your information only as long as needed for the purposes above, or as required by law (for example, invoices and tax records are kept for the period the law requires). After that we delete or anonymise it.

7. Security

We use reasonable technical and organisational measures to protect your information, including limited access and secure hosting. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your own devices and accounts safe.

8. Your rights

Subject to applicable law, you may ask us to:

• Tell you what personal information we hold about you and why.
• Correct or update inaccurate information.
• Delete your information, where we no longer need it.
• Withdraw your consent to processing or marketing messages.
• Address a grievance about how we handle your information.

To make a request, contact us using the details below. We may need to verify your identity first.

9. Children

Our Website and services are meant for adults. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian. If you believe a child has given us information, please contact us and we will delete it.

10. Links to other websites

The Website may link to other websites. We are not responsible for their content or privacy practices, so please read their policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with its "last updated" date.

12. Grievance officer and contact

If you have a question, complaint or request about your personal information, please write to our Grievance Officer. We will acknowledge your message within 2 business days and aim to resolve it within 30 days.